Shipping
We use Team Global Express (TGE), Road Express Services as our Australia Wide carrier.
1. General Delivery Terms
a. We can only deliver to your nearest TGE freight depot for your collection. (We can-not deliver to your door due to workplace H & S requirements)
b. We will confirm with you prior to dispatch of your scooter, the nearest TGE Depot Address with you for your collection
c. We cannot change the delivery address once it is in transit.
2. Processing Time
Standard order processing time is 1-2 business days
Holiday order processing time is 2-3 business days
3. Standard Shipping Time & Regions
Western Australia: 1-5 business days.
Other Australian Regions: 5-10 business days.
4. Delivery Times
Delivery times are estimates and may vary depending on external factors such as weather conditions, remote locations, or carrier delays.
5. Transit Insurance
Your YUME Scooter is insured in transit to you, provided you have utilized the YUME delivery system. Please contact our support team if you find damage/loss on receival of your scooter.
Please note however, the insurance risk shall pass to you upon delivery to an alternative carrier by YUME, if the alternative carrier was commissioned by you to carry the Products.
6. Support
Please contact our support team should you require further assistance:
support@au.yumescooter.com